Refund and Return Policy

At Olwear Hub, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free refund and return policy. Please review the following guidelines and procedures for returns and refunds:

  1. Eligibility for Returns:

    • We accept returns for most products within 30 days from the date of delivery.
    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging with all tags and labels attached.
    • Certain items, such as intimate apparel, swimwear, and earrings, are not eligible for return due to hygiene and safety reasons. Please check the product description or contact our customer support team for specific item eligibility.
  2. Return Process:

    • If you wish to return an item, please contact our customer support team at [email protected] or call us at 847-781-7073 to initiate the return process.
    • Provide your order details, including the order number and the item(s) you wish to return.
    • Our customer support team will guide you through the return process, provide you with a return authorization, and provide the necessary instructions for returning the item(s).
  3. Return Shipping:

    • The cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part, such as a defective or incorrect item.
    • We recommend using a trackable shipping method to ensure that the returned item is received by us. We are not responsible for any lost or undelivered returns.
  4. Refund Process:

    • Once we receive and inspect the returned item(s), we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow 5-7 business days for the refund to be reflected in your account, although the processing time may vary depending on your financial institution.
  5. Exchanges:

    • We currently do not offer direct exchanges. If you need a different size, color, or style, please return the unwanted item(s) for a refund and place a new order for the desired item(s).
  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer support team within 48 hours of delivery. We will assist you in resolving the issue by providing a replacement, refund, or store credit.
  7. Contact Us:

    • If you have any questions or need further assistance regarding our refund and return policy, please don’t hesitate to contact our customer support team.
    • You can reach us by email at [email protected] or by phone at 847-781-7073.

Please note that the above policy applies to purchases made directly through the Olwear Hub website. If you have made a purchase through a third-party retailer, please refer to their respective return policy.

Thank you for choosing Olwear Hub. We value your satisfaction and are committed to providing you with the best shopping experience.

Sincerely,

The Olwear Hub Team

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