FAQs

  1. How can I place an order? To place an order, simply browse our website and add the desired items to your shopping cart. Once you have finished selecting your items, proceed to the checkout page to enter your shipping and payment information. Review your order details and click “Place Order” to complete your purchase.

  2. What payment methods do you accept? We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

  3. How do I know if my order has been successfully placed? After placing your order, you will receive an order confirmation email containing the details of your purchase. If you do not receive this email, please check your spam folder or contact our customer support team for assistance.

  4. Can I track the status of my order? Yes, you can track the status of your order. Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

  5. What is your return policy? We have a hassle-free return policy. If you are not satisfied with your purchase, you can return the items within 30 days of delivery for a refund or exchange. Please review our Return Policy page for detailed instructions on initiating a return.

  6. How long does it take to process a return? Once we receive your returned items, it usually takes 1-2 business days to process the return and issue the refund. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

  7. Do you offer international shipping? Yes, we offer international shipping to select countries. The available shipping options and associated costs will be displayed during the checkout process. Please note that international shipments may be subject to customs duties, taxes, and other fees imposed by the destination country.

  8. How can I contact your customer support? You can reach our customer support team by email at [email protected] or by phone at 847-781-7073. Our dedicated team is available during our business hours to assist you with any inquiries or concerns you may have.

  9. Can I cancel or modify my order? We strive to process orders quickly. If you need to cancel or modify your order, please contact our customer support team as soon as possible. While we cannot guarantee that we can accommodate all changes, we will do our best to assist you.

  10. How can I stay updated on new arrivals and promotions? To stay informed about our latest arrivals, promotions, and exclusive offers, you can sign up for our newsletter. Simply enter your email address in the designated sign-up box on our website to join our mailing list.

If you have any further questions or need assistance, please don’t hesitate to contact us. We are here to provide you with the best shopping experience at Olwear Hub.

Sincerely,

The Olwear Hub Team

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